I have had three credit cards declined. I went to the section under Shopify Payments where it talks about credit card declines and the fact that some banks' fraudulent systems may reject purchases on my site. Do I need to call these credit card companies and find out if they are rejecting these purchases? If these three credit cards are being declined how many more will be? I am not in test mode...I am in live mode. Not sure what to do but I have had hits on my sites...no good if you can't purchase anything. Please help. If I have to call the credit card companies I guess I will but this concerns me. Could there be another reason for the declines? (the cards are good).
I'm Maggie, a Shopify Guru. :)
While I'm not able to look into these abandoned carts for you from here, I can walk you through how to find the details on this. If you click on "Orders" > "Abandoned Checkouts" and then click on the order(s) that failed to go through, you'll see a timeline at the bottom. This will show you all of the details about the attempted payment and you should see an error message that will give you the reason why the transaction failed.
Generally speaking, these errors are on the customer's side. There are many reasons credit cards can be declined, such as insufficient funds, the customers has maxed their credit, or the customer's bank has a block on certain types of charges. The customer would have to check with their bank for the cause of the issue.
I hope this helps to explain what's going on. If you would like our support staff to take a look into these specific orders to ensure there is not a larger issue going on, you can contact support 24/7.
Sunny here and I'd be happy to help with this.
To make sure I understand the scope of the issue, can you please clarify a few things for me? The "do_not_honor" code that you're seeing, is this an error that your customers are seeing when trying to purchase from your shop or is this an error that you get when trying to pay for your monthly Shopify subscription?
Generally speaking, most credit card declines are generic, so unfortunately we don’t have much information as to why a charge was specifically declined. In all cases it's best for you to reach out to your bank (or for your customer's to reach out to theirs) for more information, as the banks will have a lot more insight than Shopify.
If you can share an example, including appropriate details, of a time you've dealt with this error code, I'd be happy to investigate this further for you!
I have this issue as well.
The following is the "INFORMATION FROM THE GATEWAY"
Decline Code: do_not_honor
Message: Your card was declined.
I'm assuming this is a card issue on the customer's side as you indicated above, but it would be great if you could confirm this!
i suggest you to talk with your bank or credit card companies regarding this issue, because there can be many factors, so no any answer can suit in all environment, after discussing with them, if you still have issue then please contact me, i will look it for you, and resolve this problem
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