Credit Card Rates Confusion

Highlighted
New Member
3 0 0

Hi,

 

I'm new to shopify and we are working on two sites where customers are based in Sri Lanka and Pakistan. Since Shopify Payments do not support those locations, we need to go for a third partly payment gateway.

 

So, my question is do I still have to pay Online credit card rates mentioned in the pricing page ( 2.9% + 30¢ for Basic / 2.6% + 30¢ for Shopify) or is it Only the transaction fee (2.0% for Basic /  1.0% for Shopify) I have to pay for shopify? I know there will be a separate charge for the third party payment gateway.

 

and, Do I have to pay transaction fee for COD orders?

 

Thanks in advance.

Nandun

0 Likes
Highlighted
Shopify Staff
Shopify Staff
124 18 24

Hi, @nandunr !

 

Thanks for reaching out about this. Credit card rates would still apply when using a third party payment gateway to process payment. So, on a Shopify Basic plan that would looks like, 2.9% + 30¢ for credit card rates + 2% in transaction fees for a total of 4.9% + 30 ¢. 

 

If you are processing payment using a manual payment method - cash on delivery, bank deposit, cheque, making test orders or marking draft orders as paid/pending only, you will not be charged transaction fees. One exception to this is that orders placed through the COD app in India are charged transaction fees.

 

You can find the full list of payment methods in Sri Lanka and Pakistan at the linked addresses. Please feel free to let me know if you have any further questions! 

 

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
3 0 0

Thank you @Oliver for the reply,

 

But please have a look at this posts,

https://community.shopify.com/c/Shopify-Discussion/Payment-Gateway-HELP/m-p/745313

https://community.shopify.com/c/Shopify-Discussion/Transaction-Fees-India/m-p/610370

 

According to those, I will not get charged for the CREDIT CARD RATES for SHOPIFY. and Please refer the below pricing page from Shopify India site which doesn't even mention about the credit card rates - https://www.shopify.in/pricing

 

Would you be able clarify on this please.

 

Thanks,

Nandun

 

0 Likes
Highlighted
Shopify Staff
Shopify Staff
124 18 24

@nandunr 

 

Thanks for the clarification! I see exactly what you mean now and my colleague is absolutely correct. When you use a third party payment gateway, our credit card rates would not apply although your payment provider will likely have their own. Apologies for the confusion!

 

All the best, Nadun!

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes