Custom SMS templates unavailable Modifying SMS templates is not possible on your plan.

New Member
1 0 0

i already paid the subscription plan but i can't edit the sms template. how can i talk to a customer support or email them. 


Shopify Staff
Shopify Staff
400 53 72

Hi, @philippian,

Hank here from Shopify.

Editing of the SMS templates is not available on the trial or on plans that have not yet made a payment, but you mentioned that you have paid an invoice, so this option should be available to you within the admin.


As this is account specific, I will just need to verify your account. I will send you an email to the email address attached to this forum's account and confirm some security questions about your store. Once you reply to that email, I will look into this further for you.



Hank | Social Care @ Shopify 
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