Customer Accounts Will Not Show Up

New Member
3 0 0

The option to create a customer account will not show up.  I have the "customer account" as optimal, but there is no option.  Is there something I have to do?

Thanks in advance!

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Community Manager
Community Manager
2395 163 350

Hi @redclover,

 

Nick here from Shopify. 

 

Do you mean the option for you to create a customer account in your admin won't show up? 

 

19-06-7hnce-zihex

 

Or do you mean the option for a customer themselves to create their own accounts on the public front of your store?

 

If you want your customer to be able to set up their own on your storefront you would need to enable it in your store admin. You can do that by taking the following steps. 

 

19-06-oiwiq-kjo7j

 

Could you let me know where the option isn't showing up for you and if either of the above help? 

 

All the best, Nick

Nick | Social Care @ Shopify
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New Member
3 0 0

The option for a customer themselves to create their own accounts on the checkout does not exist.  I have it as optional, but it does not show up at all.

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Community Manager
Community Manager
2395 163 350

That does seem quite strange @redclover.

 

Would you be able to list your store URL in a reply to me here please and I can take a look at it and see myself, please? Without seeing the store it's difficult to troubleshoot why this might be happening. 

 

Looking forward to hearing from you. 

Nick | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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