Customer Charged but I haven't received the order! Help!

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Hello!

So, I've been running my store for a while and today a customer said they were charged but didn't receive an order confirmation, Of course I didn't believe that but they showed me screenshots of their bank charging them! This has never happened to me before. I can only see their order in the abandoned checkout section, now they have been charged and I have to give them items for free! Anyone else having the same problem? Anyone know how to get this solved? Please Help!

Regards,

Noor Q.

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