Customer Service

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What are the best practices to manage incoming inquires from customer?

Do you use a certain tool like shared inbox / ticketing system?




Shopify Staff
Shopify Staff
177 21 40

Hey @!


Cal here from Shopify, thanks for reaching out to us. Most business opt to create a contact us page on their site, and place it in their navigation menu. 


You can learn how to add a contact us page by reading our help document here.


Many merchants also opt for an instant chat service. You can see a few of those options here on our app store


How are you finding the site building so far? 

Cal | Social Care @ Shopify
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