Cal here from Shopify, thanks for reaching out to us. Most business opt to create a contact us page on their site, and place it in their navigation menu.
You can learn how to add a contact us page by reading our help document here.
Many merchants also opt for an instant chat service. You can see a few of those options here on our app store.
How are you finding the site building so far?
Cal | Social Care @ Shopify
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