Hi, @GWT1 !
Thanks for reaching out to us. Earlier in the year we switched to a callback system so you can spend less time on hold and more time growing your business! Visit support.shopify.com to schedule a callback or connect with us via chat or email. Phone callbacks will be available depending on our current contact volume. If you don’t see the “schedule a callback” option, please reach out using one of the available methods or send us a direct message on Facebook or Twitter!
All the best!