I'm in the midst of *attempting* to migrate my Etsy store to Shopify, but I can't seem to find a customer helpdesk setting or app which is similar to Etsy's chat function.
Etsy's mobile chat function allows me to see a customer's order detail and message threads I have with that customer if more than one, I also can send pre-set messages, send pictures via camera or camera library, send existing listings or create new ones, send discount codes.
Some background for context: I run a custom diorama store (I'm not sure if i'll be violating Shopify's TOS if i posted the etsy store link here). I interact with customers quite a bit before they purchase anything, many of the options on my store require customers to contact me before placing their order (for example to check if I'm able to get a figurine they want that's not available in my store, etc etc).
Ok so here are my requirements:
I've ruled out Facebook messenger as the 'chat now' icon opens a new window instead of a sub frame within the website, I gotta keep people on the site, not direct them out of it (also, not everyone has FB so that's not really a good choice imo, plus it doesn't seem to have the order info etc of customer i'm chatting with).
As much as I love Etsy's simplicity, and even though they charge me SO MUCH, the current mandatory opt-in advertising really doesn't cut it for me. As it is I don't do any paid advertising on my own, just simple posts on my instagram account where I've built up my follower base.
There are some months where I'm already overwhelmed (one woman show here) and would prefer to not have advertising. I want to be able to maintain quality so there's only a certain number of orders I can accept.
Does anyone know of an app (ideally doesn't cost more than 60usd a month) or a setting I'm missing which can help me solve my mobile CRM woes?
I'll be eternally grateful!
PS. sorry for the wordy post