Customer Unable to Checkout

New Member
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At the time of checkout, the customer is not given the option of selecting a country and without filling that option, they cannot proceed with checkout! 

This is what he can see. How to fix this. please let me know

WhatsApp Image 2020-11-30 at 4.28.16 AM.jpeg

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Shopify Staff
Shopify Staff
1134 67 135

Hi there @fashionfactory!

Don here from Shopify.

Would you be able to share a link to your store with me here first so we can check this out together?

For your part, if you could check to ensure that you have added at least one country you can ship orders to in the settings > shipping and delivery menu in your Shopify admin?

It could be the case that there are simply no options added there, meaning it is not possible to select a country and leading to the behaviour we see here.

Let me know if you have already added a country or countries there and you still can't see an option for selecting the country during that checkout step.

 

Regards,

Don

Don | Social Care @ Shopify
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New Member
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thanks alot, that really solved my problem
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