Customer account logins not working

New Member
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Hi We have had several complaints from customers saying they opened an account but now cannot login.

This has been going on for over a year. 

1. It seems like on some orders we do not have the option to resend an invitation.

2. When we try to add the customer it says the email is already taken.

What is the problem?

 

Some comments from customers below

 

"I checked the email I used before and that was okay, but your system wouldn't let me reset the password."

 

I am unable to log-in. Tried to reset the password but it says "No account found with that email.

 

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New Member
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Any ideas?

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New Member
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bump

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New Member
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bump

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New Member
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We have the same issue. Have you received any solutions?

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