Customer has put in a wrong address

magoulasp
Tourist
11 0 3

Made a rookie mistake with fulfilling a specific order. I get a message from my supplier telling me the postal code cannot be found relevant by USPS. I've tried contacting the customer by email but still haven't received a response. I'm not sure what I should do now...

Any input would be great.

Replies 2 (2)

Dirk
Shopify Staff
2209 247 502

Hey, @magoulasp 

One thing you could do is run a Google Maps search on the address your customer provided to compare the postal code that shows up in Google with the one that they entered. If there is a discrepancy you can change the postal code to the proper one that shows up in Google.

Let me know if that helps! If there is anything else I can help you with, please let me know. 

 

Dirk | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

magoulasp
Tourist
11 0 3

Hi, I actually tried doing that, and even with the address itself, I'm unable to find anything related. Im thinking of refunding the customer and then cancelling the order to my supplier...