Customer import

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New Member
6 0 0
Hi,

I and trying import my customer database. I have followed every instruction possible form the help page and unfortunately it still gives our errors every time I try.

Please can some help me? No matter how many times I correct an error it tells me there’s another one.

Thanks
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Shopify Partner
689 101 233

Yes the default import process is not great in terms of error messaging. I use this all the time https://apps.shopify.com/excel-export-import worth the money (you can cancel it once you've used it so only pay for one month) for all the time it saves you. It gives much more granular error messages per line to tell you exactly what the issues are.

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New Member
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Hi Jon, 

 

This worked, thank you.

 

However it only imported 1633 out of 6000. It's been a good few days now and it hasn't budged. I have tried to import again but it won't let me. It says there is already an import in progress. 

 

It doesn't look like it is importing any more.

 

Can you help?

 

Kind regards,

 

Spencer.

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Shopify Partner
689 101 233

6000 customers should only take about 2hrs max (usually a lot quicker) so something wrong there. I would cancel the import and then try again (not sure how you cancel one though as never had it happen to me before, but start by logging completely out, closing browser and logging in again)

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New Member
6 0 0

Hey Jon, 

 

Tried all of that and still no joy. There's no way to cancel the import either. I'm stuck.

 

Any further suggestions?

 

Thanks, 

 

Spencer. 

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Shopify Partner
689 101 233

Is it Excelify that is stuck on importing or is it Shopify itself?

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New Member
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Shopify itself 

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Shopify Partner
689 101 233

Hmm - unfortunately I think the only way to clear that is to contact Shopify Support and get them to do it. https://help.shopify.com/en/questions#/contact

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New Member
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Okay, I’ve tried to find a way of contacting them and it seems there is no way of doing so.

It’s just takes you to support pages.

Any idea how to contact them?

Appreciate your help.
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Shopify Partner
689 101 233

You should see this on that page I gave you:

 

Screenshot 2020-05-18 at 12.14.52.png

 

But their email is 'support@shopify.com' or maybe try Twitter support team https://twitter.com/ShopifySupport

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