Customer support for Shopify Lite?

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I clicked on the 24/7 support button and then it asked me to login. After indicating my shop name, I was told my shop "doesn't exist." I'm guessing that's because it's a Shopify Lite shop?  If I need help, is the forum my only option???

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Hi TDGarea,

If you use the Shopify Lite plan, you will still receive everything that Basic Shopify users get access to like 24/7 support via email or live chat. So any question can be answered whether it is about starting your store, using POS, or integrating the Facebook module.

You also get access to all the tips and resources for entrepreneurs provided by Shopify and automatic sync across channels with orders, products, inventory.

I'm Jason Dao, Manager of Research & Development Department at Avada Ecommerce.