Customers Unable To Checkout

marisa2911
New Member
1 0 0

I've had two customers say they're unable to check out when they get to the cart. I've added a picture for reference.  I am unsure what to do to correct this. IMG_8828.jpg

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Hyde
Shopify Staff
Shopify Staff
730 73 131

Hi @marisa2911,

Hyde here from Shopify.

That's strange! It depends on what your shipping settings are and whether you have locations enabled. Could you provide a little more information about what your shipping settings are and what products the customers tried to check out with, please? 

I look forward to hearing from you.

All the best, Hyde.

Hyde | Social Care @ Shopify 
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