Customers not receiving dispatched/Tracking notification

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New Member
2 0 0

Hi Folks

I seem to be having issues with the dispatched/tracking notifications sent to the customer when fulfilled as not sent.

Mail Delivery System <mailer-daemon@shopify>

To:XXXXXXXXXXXXXXXXXXXXXX
 
Thu, 9 Jul at 09:24
 
This is the mail system at host smtp.shopify.com.
 
I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.
 
For further assistance, please send mail to postmaster.
 
If you do so, please include this problem report. You can
delete your own text from the attached returned message.
 
The notification box is ticked and tracking boxes filled, but still no joy. Is there a notifications setting?
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Trailblazer
174 18 37

Hi @hartesblackpool 

It looks like the notifications are being sent, but the issue is that the emails that are being sent are bouncing. This could be due to a number of reasons. If you look further down in the email that you pasted the text from, it should give some detail as to why the email bounced (not a valid recipient, or something else).

Are you getting these bounce notifications for every order? If so, there may be an issue with the email address from which your notifications are being sent.

If you're only getting the  bounce notification for a couple/few orders, the issue may be that the customer misspelled their email address in the checkout. 

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