DIGITAL DOWNLOADS email not providing good download links

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Recently, my DIGITAL DOWNLOAD email that provides the links for my pdf files are not working.  What is weird, is that most of my customers ARE getting good links while others are not.  This has just been happening about the last month or so.  I've not changed a THING in my posting of the pdf files.  So HELP people!  This is frustrating!

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Shopify Staff
Shopify Staff
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Hi, @julesfromtexas !

 

Katy here from Shopify.  I hope all is well with you, and welcome to our Community forum.

 

I am sorry to hear that regarding the Digital Download app. I have checked and while we have not received any previous reports on this, I would like to have a closer look into this on your own store. It does indeed sound strange in that it is happening sporadically.

 

I'd love to take a closer look at this along with our technical team in order to best help you out.  I've sent you an email so that we can verify your details. If you could reply to me when you can, including any examples or additional info that would be very helpful.

 

Cheers,
Katy

Katy | Social Care @ Shopify
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