DNS_PROBE_FINISHED_NXDOMAIN

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Shopify Staff
Shopify Staff
1467 89 320

@Jojo55 

 

Typically when this error appears, it is because the domain was purchased through Shopify and not verified when purchased. If you head over to Online Store/Domains, you will most likely see a yellow "Action Required" banner next to your domain. Could you please clarify if you see this? If no, then I can verify the account and take a more in-depth look. 

Peter | Social Care @ Shopify
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Hi i have the same problem, but for 10 days the site is ok 

How can i resolve ?

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Shopify Staff
Shopify Staff
1467 89 320

@Loregrand 

 

Could you please review the provided solution for this thread? If this doesn't resolve your issue, please let me know. 

 

To fix a suspended domain, you'll want to process the following steps: 

 

  1. Head to Online Store/Domains
  2. Click on your "root" domain - The domain without the "www."
  3. Click resend email:
  4. If you do not see this, then that means your email bounced. If this is the case, you'll want to click on "edit" next to Registrar Information and update the email on file, which will automatically send the verification email. 
  5. Once you've verified the domain, it should bring the domain back online within 5-30 minutes

Peter | Social Care @ Shopify
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Tourist
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DNS_PROBE_FINISHED_NXDOMAIN

 

I have the same issue, but verification email is not coming to my email box. I checked spam folder, no where to be found, resend it few times. 

Please advice. Thank you.

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Shopify Staff
Shopify Staff
1467 89 320

@lsmall 

Do you have another email you can test this with? If yes, could you update the email in the registrar information? Doing so should send a verification email to the new email. 

Peter | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
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ok, I changed the email address and got the email verification. Completed the verification. But the website is still down and giving me the error message DNS_PROBE_FINISHED_NXDOMAIN.

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Tourist
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@Peter 

Please help my website is not running for few days now. Thanks!

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Shopify Staff
Shopify Staff
1467 89 320

@lsmall 

Thank you for processing those steps. I have sent you an email to verify the store so I can help get this reviewed. Please respond to the email with the requested information as soon as you're able. 

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
8 0 2
Peter, thank you. The issue has been resolved already.
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New Member
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DNS_PROBE_FINISHED_NXDOMAIN webseite nicht erreichbar bitte um hilfe bis vor wochen ales funktioniert 

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