Typically when this error appears, it is because the domain was purchased through Shopify and not verified when purchased. If you head over to Online Store/Domains, you will most likely see a yellow "Action Required" banner next to your domain. Could you please clarify if you see this? If no, then I can verify the account and take a more in-depth look.
Could you please review the provided solution for this thread? If this doesn't resolve your issue, please let me know.
To fix a suspended domain, you'll want to process the following steps:
- Head to Online Store/Domains
- Click on your "root" domain - The domain without the "www."
- Click resend email:
- If you do not see this, then that means your email bounced. If this is the case, you'll want to click on "edit" next to Registrar Information and update the email on file, which will automatically send the verification email.
- Once you've verified the domain, it should bring the domain back online within 5-30 minutes.
Do you have another email you can test this with? If yes, could you update the email in the registrar information? Doing so should send a verification email to the new email.
Thank you for processing those steps. I have sent you an email to verify the store so I can help get this reviewed. Please respond to the email with the requested information as soon as you're able.