DNS Verification with Facebook

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New Member
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Hello, i bought my domain from shopify and i wanted to verify my domain on facebook. It says to go to DNS setting but unfortunalty i dont have that option. It does not let me select my domain whatsoever.

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Shopify Staff
Shopify Staff
676 63 88

Hey, @ValeriaM.

Elias here with Shopify Support. Thanks for reaching out.

I understand you're looking to add a record to your DNS settings for verifying your domain with Facebook. On the domains page in your admin, there's a button to manage your Shopify-purchased domain. Is the manage button not appearing on your end?

I've listed some steps here to help with navigating and locating the DNS settings button:

1. First you'll want to navigate to your domains page, that's located under 'Online store > Domains'.
2. Then click manage on your Shopify-purchased domain.
3. On the next page, look for a DNS settings button near the top of the page.
4. From there, you can add Facebook's DNS records for verifying your domain.

We've also got a guide on that here: View or edit the DNS settings for a domain

If you're still not seeing the manage button, I'd be happy to take a closer look - Can you share a screenshot of what's showing on your end? 

Elias | Social Care @ Shopify 
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New Member
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Hi,

I created and added a domain valaromatherapie.comand what I don’t know is what put in NAME when I try to add Facebook’s DNS records. Do I just write Facebook and copy the link? Because I tried that and I still appears on Facebook as if I added nothing to the DNS records.
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Shopify Staff
Shopify Staff
676 63 88

Hey, @ValeriaM.

Thank you for following up! 

Looking at Facebook's domain verification in Business Manager guide, you can verify your domain using HTML upload or DNS TXT record. With the TXT record, you can simply put 'Facebook' for the name of the TXT record. The name is to help differentiate between other records that you might have in your DNS and, even if it's left blank, it doesn't impact the domain verification.

Once you've added Facebook's TXT record, you'll need to hop back on Facebook's Business Manager to complete domain verification. That being said, you've mentioned nothing is happening after adding the DNS records. Was there a button to verify your domain? 

So that I can take a closer look, can you share a screenshot of the domain verification page on Facebook?

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Yes there was a button but evreytime I try ( even though I wait 72h ) it doesn’t work. I don’t know what else to do

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Shopify Staff
Shopify Staff
676 63 88

Hey, @ValeriaM.

Thank you for following up!

No problem, I'd be happy to take a closer look. However, to make sure I have the right information, can you share a couple of screenshots?

I'll need to take a look at the following:

- DNS settings on Shopify (where Facebook's TXT record is added)
- Facebook's domain verification page (the instructions and the verify button)

Please crop or black out any of the sensitive information that might be the screenshots. 

Looking forward to hearing from you!

 

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hello here are the screenshots
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Shopify Staff
Shopify Staff
676 63 88

Hey, @ValeriaM.

Thank you for getting back!

I'm not finding any screenshots on the thread, can you try uploading them again?

Thanks!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Sure, do you see them now ??

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Shopify Staff
Shopify Staff
676 63 88

Hey, @ValeriaM.

Thanks for getting back again!

I'm still not seeing any screenshots or attachments on the thread. However, so that we have another way of receiving your screenshots, I've sent an authentication email to your registered email. Please check your inbox/spam folders for my email, reply to it with your attachments, and I'll be keeping an eye out for your response. 

Thank you!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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