DNS not verifying after two days

Solved
Highlighted
Tourist
12 0 0

Trying to add my third party domain name.

I've searched other threads but am still uncertain if I've done this correctly.

I had my domain registrar help me two days again ( 48 hours ago ).

He said it could take up to 12 hours. So I'm getting worried that something has gone wrong. 

dns.pngcname.png

 

Can someone help me?

This seems more difficult than the instructions implicated.

0 Likes
Highlighted
Shopify Staff
Shopify Staff
824 95 136

Hi, @RealBluntcard,

Hank here from Shopify.

Thank you for the screenshot, this allowed me to see what the issue is and offer assistance with this.

The issue is that you have more than one A record associated with your DNS settings. Once you have more than one, this creates an issue where your domain is attempting to point to numerous servers. You only need one A record with a value of 23.227.38.65 which I see you do have, so you would just need to remove all of the other A records as shown below.

 

31-44-2w1gg-y4i3l

 

Your CNAME record is correct, and the top value you have for the A record. So simply delete/remove all in the Red X section, and save your changes.

Once you have edited your DNS records, the domain propagation can begin, which can take up to 72 hours but normally is faster than this.

Then let me know if there is still an issue, and kindly share your store URL and I can test this on my end.

All the best,

Hank

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Highlighted
Tourist
12 0 0

 

 

Thank you so much for getting back so fast.

I am going to have g-suites host my email for this domain. Will it be affected if I remove all of the remaining A records?

0 Likes
Highlighted
Shopify Staff
Shopify Staff
824 95 136

You are very welcome!

Removing the A records should not affect your Gsuite, but your domain host should be able to confirm that.

Normally your email goes through the TXT or MX fields within the DNS settings, and as mentioned the A record points to your store hosting domain (in this case, Shopify).

I hope this helps but let me know if there are any additional questions!

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
Tourist
12 0 0

 

Unfortunately for me, after waiting 72 hours, there has been no verification of my domain.  So, I guess I have to figure out what my options are.  Is the verification waiting for my domain registrar to update something from their end?  Should I transfer my domain to Google or someone more reputable?

Any troubleshooting or suggestions from anyone would be much appreciated. My products and promotional inserts all have bluntcard.com printed on them.

I know this is resolvable. Thank you anyone for any input!

0 Likes
Highlighted
Shopify Staff
Shopify Staff
824 95 136

Thank you for reaching back out about this.

Since my above suggestions, did you remove all of the A records? Can you share with me an updated screenshot, or your store URL and I can see if I can locate what the issue might be?

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
Tourist
12 0 0

dns-.png

Yes, I removed the A records as suggested four days ago.  https://bluntcard.myshopify.com/      Thank you. Sorry about this.

0 Likes
Highlighted
Tourist
12 0 0

BTW I'm still on my free trial. I haven't activated the shop yet. Is that a possible reason why it won't connect with my domain name?

0 Likes
Highlighted
Tourist
12 0 0

 

www.bluntcard.com is my domain

I guess I'll contact my registrar again and see if this is an issue on their side.

0 Likes
Highlighted
Shopify Staff
Shopify Staff
824 95 136

Thank you for sharing the above.

I am not able to access any of the links you have shared, so I am starting to believe that the issue is linked to your registrar or DNS settings. 

Has your domain host advised of any potential issue with the domain?

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes