Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.
I am sorry to hear you are having trouble with your store. Just to clarify, is your store unavailable at the moment or are you trying to cancel your store? Can you send me a screenshot of what you are seeing on your end so I can take a closer look into this for you?
Did you receive an email from our team about your store at all? Once I have a bit more information here I will be able to help you out further.
Lulu | Social Care @ Shopify
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