My name is Ava, I’m one of Shopify’s Gurus and I’m here to help :)
I'm afraid there is no way to delete abandoned cart checkouts. The only types of orders that can be deleted fall under these specific categories.
If you wanted to remove some customer information for GDPR compliance, you can request this information be removed by our team. You can do this by going to the Customers tab in your admin, then clicking the 'remove personal data' button on the bottom right of the screen.
After that request has been submitted to us, we will transmit your request to all apps you have installed at the time you make the request that might have access to that customer’s data.
There is some more information here on how to process erasure requests here.
Let me know if you have any more questions, happy to help!
Social Care Guru | email@example.com
Yes there is no way to delete the abandoned cart checkouts in Shopify. But you should read this article to learn how to disable the default abandoned cart email on Shopify, maybe it could help you in the future ;)
I am also wanting to do this because they were test orders put in by me and one that payments were still in test mode and I didn't realize. It's a brand new shop. At least can we just get them off the screen? archive seems to do absolutely nothing.
What I do is I set them as archived.
Then use the filter, I filter by Status = Open.
Then save the search, I named mine "Open"
Now you should have an extra tab at the top called open.
Whenever I go the Abandoned checkouts section I go directly to the new Open tab.
Still not a true delete but at least filters things out.
Hugs to all
I've checked this out with our Accounts team to get more information for you here. Abandoned checkouts are saved in the Shopify admin for three months. Once per week, a check is in place to make sure abandoned checkouts that are older than three months are removed from the admin. So those test checkout should disappear for you shortly! You could also try @sciclunari's method in the meantime, just so you won't see the test orders.
Have a great day!
Social Care | help.shopify.com