Delete a customer that was linked to a historical order

Skinn
New Member
1 0 1

Hi,

I'm trying to delete all my testdata from the admin of my store. There are 2 test users I unfortunately can't delete, because they used to be linked to some previous orders.

I already deleted the orders that the customers where linked to, so the order count for the customers is empty (see screenshot). Still I can't manage to delete those customers, because Shopify keeps telling me that the customers are linked to orders. I already tried the "excelify.io" app and have also read this article https://excelify.io/tutorials/remove-customer-from-existing-shopify-order. But Excelify doesn't find any data to delete, cause there are no existing orders anymore.  Can somebody help me delete these customers? Thanks a lot!

Skinn_1-1612527052481.png

 

 

Skinn_0-1612526917499.png

 

Renars
Shopify Partner
80 13 72

Hi @Skinn 

Renars here from Excelify.

If all Orders for that Customer have been actually deleted and you can no longer find them in your Shopify Admin -> Orders, then you should be able to delete that Customer.

Maybe you could try to do delete Customer with Excelify too and see if it works there?

Excelify.io | Bulk Import Export Update with Excel | https://apps.shopify.com/excel-export-import | https://excelify.io
0 Likes