Delete an order from unfulfilled screen

Highlighted
New Member
1 0 0

Hello,

 

Can you please advise how I can remove a cancelled order from my 'unfulfilled' filter please?

 

I have refunded and cancelled the order however it's still showing on my unfulfilled screen and it's really frustrating when i'm trying to work through my unfulfilled orders. 

 

Or is there anyone who can help remove this?

Thank you

Ellie

0 Likes
Highlighted
Shopify Partner
42 4 9

Hello @Ellieh27 , you can do this by clicking on the order no. and on the bottom left you can see an option called "Delete order". However please note that this would delete that particular order from your shopify admin forever. 

Shan | www.linkedin.com/in/shansalam

- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
0 Likes
Highlighted
Community Moderator
Community Moderator
3396 253 613

Hi @Ellieh27,

Nick here from Shopify. Great question! 

There are only certain circumstances when an order and be completely deleted and removed from the admin. 

Deleted orders are removed from your Shopify admin and are no longer tracked in reports. Only the following types of order can be deleted:

  • orders that were paid with a manual payment method
  • orders that started as a draft and were then marked as paid
  • orders that were imported through the Shopify API
  • test orders

I did make a test order on my store, cancelled it, then the Delete Order option came up at the bottom of the order as you can see in the screenshot: 

25-52-9y01l-hadyi

This did remove the order from my main orders and the unfulfilled section. Something to note though is there will be no information or data from the order anywhere in your store should you ever need it for any purpose afterwards. Shopify also has a guide for this which you can read here. Let me know if this works for you. 

Thanks, Nick

Nick | Community Moderator @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes