Delete partner account

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New Member
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Hi,

I have created a developer (individual) partner account before creating a business partner account.

I now see two partner accounts in the accounts list.

Is there a way to delete my individual partner account?

 

I would like to avoid keeping duplicate information in two accounts.

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Shopify Staff
Shopify Staff
362 46 60

Hey there, @iamw!

 

Ryder here, from the Social Care Team at Shopify. Thanks for posting! I'd be happy to assist you with deleting your Partner account. 

 

This can't be done from the Partner's end, as it will require our internal teams to delete Partner accounts on the back end. That being said, I've gone ahead and sent you an email to the email address associated to your Community Forums account. If this is the same email address associated to your Partner account, you can simply respond with the requested information so that I can escalate the ticket accordingly. If you use a different email address for your Partner account, you'll need to first CC the correct email address and respond from that one in order for me to verify you and access your account.

 

Once I've verified your account, I can proceed with the escalation to have your Partner account removed entirely. Please let me know if there's anything I can clarify! Looking forward to hearing from you soon.

 

Cheers.

 

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Ryder A. | Social Care Team at Shopify
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Hi Ryder,
I'm having a similar issue in which we have two extra Shopify partner accounts under the same email. Is there no way for me to delete them myself or do I need to go through you?

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Shopify Staff
Shopify Staff
362 46 60

Hey, @bjhcoutts!

 

Thanks for reaching out. There isn't a way to delete an additional Shopify Partner account internally at this time. One of our Escalated Teams will need to assist us with this process once we've had an opportunity to authenticate you.

I've gone ahead and sent you an email to the email address associated to your Community Forums account. If this is the same email address used for your Partner account, you can simply respond and provide the required information. If you use a separate email address for your Partner account, we'll need to have you CC the appropriate email address and respond through there in order to authenticate you and access your account.

Hope to hear from you soon! Cheers.

 

-

Ryder A. | Social Care Team at Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Click Accept as Solution 
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Shopify Partner
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Hi Ryder,
I'm new to Shopify and exploring the things and I have two accounts with the same email due to this I could not able to redirect to the correct store from the App I'm developing as it always says to login to the Main account.

 

Could you please help me in deleting the duplicate account.

 

 

Thanks

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New Member
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We have the same problem here

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New Member
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We'd also like to delete one of our Partner Accounts, please email the necessary information.

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New Member
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Hi! I have same issue, can you help me with it?

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New Member
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Hi Ryder, I also accidentally created a second partner account. Can you help me delete it?

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New Member
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Hi, I would like my partner account to be deleted as well.

 

Thanks in advance

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