Hey, @Confused1! I’m sorry to hear you are wanting to delete your shop. Is there a particular reason why? I’m more than happy to give you a hand if there was something you were struggling with.
Nevertheless, if you are wanting to proceed with closing your store, there are two ways you can go about it while on the full Pause plan:
Please let me know what you decide to do, and I’ll do my part to fully assist you however you need. Thanks!
This is an accepted solution.
In order to do so, we’ll need to access your account. While we’re not able to provide account-specific support via the Shopify Community at this time, we’re happy to continue assisting you through live chat, email, or callback. Please visit our contact page and log in to your account to create a support request.
In order to save some time so that the Support Advisor you speak with can help you as quickly as possible, please share this summary of your request at the beginning of your conversation:
“I am on the full Pause plan and would like to close my store without having to reactivate it first.”
Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Please let me know if I can help with anything else.
If it doesn’t please tell me more about what you are experiencing, so that we can look into it for you. Which type of support are you trying to use (email, chat, callback). Are you receiving any error messages? Please provide a screenshot of the error if possible.
It seems the problem is not the cache.
What happens is that your system won't allow me to go any further without selecting a shop.
Unfortunately, my e-mail is being shown without the possibility to be selected to allow me to create a support ticket.
I tried all the options of support available
I see, @ronlima. Have you tried using the ‘Continue without logging in’, and ‘I don’t have a Shopify store’ options through the contact steps? Although this won’t pre-authenticate you, the Support Advisor you connect with can ask you some questions about your account in order to authorize the accesses they need to assist you.
For reference, I made a video here of how to get to a live chat this way. Let me know if this helps!