Deleted products keep reappearing?

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New Member
1 0 1

I am trying to permanently remove a product. I have been deleting it from our website, but it keeps reappears the following morning as if nothing happened. What is going wrong? 

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Shopify Staff
Shopify Staff
618 44 104

Hello, Andrea! 

Karlie here from the Shopify Guru Team! I would love to take a deeper look into your admin to see what's going on here. I'm just going to go ahead and send you an email so that we can start looking this issue for you. You can expect an email later today, be sure to reply to that email and the response will go straight to my inbox!

I will be in touch via email shortly!

Karlie
Shopify Guru
support@shopify.com

*Karlie* | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
10 0 5

Hi gurus

I have a similar problem. I have deleted a bunch of products (400- 600) because the import csv was not correct. But after some hours they keep reapparing. Not all of them, just 100 usually, never the same ones.

I need to re-import the correct products without mixing them with the old ones.

Cheers

Eugenio

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Shopify Staff
Shopify Staff
618 44 104

Hey, Eugenio! 

Karlie here! I'm going to go ahead and send you an email as well. Be sure to reply back to the email when you'd like to get in contact with me. 

If you have any questions in the meantime, be sure to reach out with our Support Page.

I'll be in touch via email.

Karlie
Shopify Guru
support@shopify.com

*Karlie* | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
10 0 5

Thank for the assistance.

 

As a matter of fact it seems that the problem solved by itself overnight.

I must belive It was only a problem of time, cache, queue of request or a combination of those.


Concerning this, I would suggest a more consistent interface. 

Like flagging the 'due to be deleted' products as 'due to be deleted' in order to have the less tech-wise users not panic.

 

Keep up the good work

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Tourist
10 0 5

It's happening again, do you guys use a non-deterministic garbage collection?

Importing products it's a pain here.

I got weird poorly written csv to import everytime.

500 produtcts must disappear because they have been created in a messy way.

but they keep floating up again, no way to flush them for good.

I am sick of waiting and I am going banani.

:..(

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New Member
1 0 0

Hi there, I have the same exact problem.

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New Member
1 0 0

Hey I'm having a similar issue. Can you help?

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