Description Box not working

New Member
5 0 0

Can anyone please help me---My description box seems to be frozen. It will not allow me to type a small "f" or delete anything, change font size or colors.

What did I do?

Kathleen

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Shopify Staff (Retired)
Shopify Staff (Retired)
161 0 14

Hi Kathleen!

It sounds like this may have been related to some reported issues that surfaced over the last number of days relating to the lowercase letter "f" not being recognised on the platform. However, this issue was limited specifically to Microsoft Internet Explorer and Edge browsers and merchants using Google Chrome and Firefox were not experiencing the same issue.

Our developers have informed us that this issue should now be resolved so if it continues to persist on your end I recommend that you clear your cache and cookies and that should sort it out. 

I hope this clarifies things for you and feel free to let me know if you continue to experience this issue :)

Andrew
Shopify Guru
support@shopify.com

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