Different Confirmation Emails Based on Product Selected?

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New Member
1 0 0

Hello,

We were wondering if there is an app or a feature we're missing on Shopify that would send a specific email template based on the product selected.

 

Example:

3 Different confirmation emails

Product A gets Confirmation #2 - Product B gets Confirmation #3 - Produce C gets Confirmation #1

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Shopify Staff
Shopify Staff
54 0 10

Hello Killian,

Brian here from the Shopify team. :)

It is not currently possible to do this through the default Shopify user interface, however there are some methods available that would allow you get this result.

The first would be to use Webhooks. Webhooks are essentially little processes that are triggered by certain actions, which in this example it would be a customer ordering a particular product. You can find some more information on Webhooks in Shopify here: https://docs.shopify.com/manual/settings/notifications/webhooks. If you are not familiar with using these yourself, I would suggest reaching out for some assistance on our Shopify and Ecommerce Jobs forum, or perhaps get in touch with a Shopify Expert to help get this all set up. :)

It would also appear that the Email Template Editor app by Klaviyo is also able to send out different notifications based on the product ordered, however I would suggest getting in touch with them to see how this might work. You can find the app here: https://apps.shopify.com/email-template-creator

Finally, you could instead use the one notification, but have it include some IF statements so that it shows certain information depending on if a particular product is ordered. This option may be particularly useful if the differences between the three templates aren't going to be drastic (i.e. just some different text, rather than a whole different layout). This would require a bit of Liquid code, however you can find some steps on how to get started in one of our previous threads here: https://ecommerce.shopify.com/c/ecommerce-design/t/adding-product-specific-logic-to-order-confirmati....

I hope this helps get you on your way to setting up your notifications the way you want them to be. If you do have any other questions or issues, then please do not hesitate to get in touch with our guru team are support@shopify.com

Have a lovely day!

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New Member
1 0 1

Hi Brian, 

 

Just wondering if these system has been updated since this post in 2015? 

 

Needing some help as i sell product but also services. 

I need a way for the services and products to receive different confirmation emails. 

 

Hope to hear back soon 

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New Member
1 0 0

Hi i'm wondering if this option has been added since 2015. 

i'd like to have two confirmation emails available to be sent out. 

one for products

one for a service.

thanks

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New Member
1 0 1

Did you get this resolved? I require the same solution from Shopify.

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