Disable Customer Account Invite Email

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Tourist
7 0 1

We want to handle customers whose accounts are created in a 'disabled' state in another way. How can we turn off the email which says "Activate your account"?

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Shopify Partner
128 21 36

Hi @norabrowndesign

Unfortunately you cannot turn off the Customer Account Activation and Customer Account Welcome email notifications. 

Panos Voulgaris
Creative director / Partner @ MALVI
Founder @ function( )
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Tourist
7 0 1

Thanks for the definitive reply. What's the best way to request (or upvote) a new Shopify feature? This really should be optional, depending on a store's signup/checkout flow.

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Tourist
7 0 1

To clarify -- this notification is not sent when a customer record aka "inactive" customer account is first created. It is created when someone tries to use or sign up with that same account again (same email address or phone number).

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Shopify Partner
128 21 36

Hi @norabrowndesign

There is a similar topic, which touches on the same subject (of enabling/disabling notifications), from some time ago. There's a comprehensive list there with all the notification emails that can be turned on/off. You can go through it here: 

https://community.shopify.com/c/Shopify-Discussion/Disable-customer-notification-emails/m-p/143687/h...

Panos Voulgaris
Creative director / Partner @ MALVI
Founder @ function( )
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