I am migrating data from Magento to Shopify with Cart2Cart. How can I disable customer emails while migrating data so that Customers are not notified when their previous Orders are imported to Shopify? When migrating Order data, customers are sent a Order Confirmation email for an order they already made, resulting in Customer dissatisfaction.
Firstly, make sure whether there's no 3rd-party plugin installed on your store that notifies customers about the created orders. If you'll find the plugin, it must be disabled during the migration. In case, there's no plugin of this kind, contact our Support Team to discuss further actions and resolve the issue.
jahopp23, if you grant access to our Support guys, they'll be able to investigate the reason of notifications sending. Please, contact our Support Team to discuss the issue.