@JasonC, let's bump it by one more time :). We also have a client who is using Klaviyo and as mentioned before, it is indeed handy when all email templates can be customized on one platform.
Jason here from Shopify support. Thank you for the feedback.
Just want to follow up and let you all know that I've filed all your requests accordingly. The thread didn't go unnoticed. Keep in mind that this is the most we can do on the general support level. The development team, along with the other internal specialized teams, have the final say on which features get developed first.
In the meantime, I recommend you to reach out to the email marketing apps' support directly and find out if there's a way they can override their notifications over Shopify's. You can contact Omnisend's support at firstname.lastname@example.org and Klaviyo's support at email@example.com. Thanks!
thanks for the follow up!
In the meantime, I recommend you to reach out to the email marketing apps' support directly and find out if there's a way they can override their notifications over Shopify's.
Concerning Klaviyo, according to their documentation, this is not possible:
All Shopify notification emails will still be sent through Shopify, not Klaviyo. Once you've customized each template, you will need to export the HTML code in a few clicks and paste this template code into Shopify.
So for now, we'll have to copy paste :)
Thank you so much for sharing this important information with the fellow merchants! The copy and paste method that was mentioned is copying over the HTML code created by Klayvio and paste them to the notification templates at Shopify admin. Once it's done, turn off the email notification on Klayvio's side.
If you're reading this thread and feeling you want to upvote this request, feel free to leave a message. I'd be happy to forward the request on your behalf so we can get this feature built. Thanks again, all!
Jason here from Shopify Support. Thanks for the requests and feedback.
As of to date, the merchants can turn off Delivery notifications: Shipment out for delivery and Shipment delivered right from your admin. You can do so by Shopify admin > Settings > Notifications. Under the Delivery section, uncheck the two options and click "Save".
For the rest of the notifications, there are ways to work around the current limitations.
@yvesvanbroekhov had made a fantastic suggestion on copy and paste over the templates from the third-party apps to the notification templates and turn off the notifications from the app's end. This way, the customers won't receive repeated notifications from your store.
While you're fulfilling your order from Orders > Specific order > Marked as fulfilled, you can uncheck "Send shipment details to your customer now". This disables the Shipping confirmation notification.
Lastly, you can adjust and remove some of the content from the notification templates through the editing feature. Keep in mind that it does require some HTML knowledge. The notification feature is a built-in feature that comes with your store. This is why the editing feature isn't in plain text at the moment.
All in all, we understand none of these are the perfect solutions. The best effort on our part is helping you forward your requests and great ideas to our development team.
We feel your frustration and based on this thread and other threads, you know you aren't alone. If you wish to have us forward your request, kindly share your request here with your .myshopify.com URL in the post and be mindful of the language that you use. To reduce the thread's length and avoid repetitive responses, I may not reply to every single request post. Instead, I will mark "Like" on the post, so you know your request has been submitted already.
I'm actively monitoring this thread and I promise to forward every single one of your requests up to our development team. Thank you all again for the valuable feedback. Your patience and understanding are very much appreciated!
Hi Jason thanks, as @RRBPhotobooks said this does not respond the question for the thank you email for purchase.
The automatic email for the purchase still sent out.
dwiss.myshopify.com is my store and I also want that the email do not be mandatory.