Discount Codes not working

New Member
1 0 0

Hi there,


We have used the same discount code for the weekend with several orders successfully going through.

It has decided not to work as of now?? Why is this? I have deleted the code and started a new one and the same message is coming up.

This is super frustrating as our sale ends tonight and customers are complaining.

Please help.


Error message "Enter a Valid discount code"

This is happening to EVERY SINGLE discount code made.

Shopify Staff
Shopify Staff
815 94 136

Hi, @Colbee,

Hank here from Shopify.

That can certainly be frustrating, especially when you have an active sale currently.

The most common issue is that if it is an automatic discount, the conditions are not being met, or if it is a manual discount, it may not be active, or the correct products associated with this. Is the discount you are looking for showing as active within Discounts > Discount codes > Active?




If it is showing here, click on this and ensure the conditions, and dates are relevant to the offer type itself.

Can you share a link to your store and the discount code itself so I can test this on my end if the above does not resolve the issue for you?

If you also have any screenshots you can share, that would be very much appreciated.

All the best,


Hank | Social Care @ Shopify 
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