Discount prices disappearing - reverting back to full price overnight

lindalinnyloo
Tourist
9 0 2
I place a 20% discount on some items and overnight the price reverts back to full price. This has heppened several times over the last few days. Maybe longer.

I use the Shopify app on iPhone, or login to the browser to make the change on my laptop. Doesn’t matter how I make the change, the price reverts on all devices and platforms.

Website is www.femmefatale.ie
Theme is Prestige.
Theme edited to add google analytics tracker
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lindalinnyloo
Tourist
9 0 2

This morning I have a completely random price change. this product:

https://www.femmefatale.ie/products/ageless-anti-ageing-serum?_pos=1&_sid=5cf1e2252&_ss=r

just spontaneously changed from the correct price €84.50 toto €36 - a price that has never appeared in this product's history.

 

https://www.femmefatale.ie/products/copy-of-i-mask-anti-aging-hydrogel-sheet-mask-5-pack

this product is €45 for a pack of 5, €9 for a single sheet. We deleted the single sheet option, then the only remaining variant of €45 for pack-of-5 took on the €9 for no reason. We change it and every morning it changes back. We deleted the variants altogether so there is just one price, still reverts to €. I created a new product (not duplicate) and deleted the old one, still changes the price. I removed the SKU, still changes. 

 

This is also happening on the following product:

https://www.femmefatale.ie/products/hydrating-hydrogel-sheet-mask

 

another example is:

https://www.femmefatale.ie/products/iluma-intense-brightening-creme-50ml

these two have a 20% discount applied at the moment. Every morning the discount disappears, making our marketing campaign appear to be false advertising. The price, and compare-at-price fields should be €84.50 and €105.50 respectively, but every morning both fields appear at €105.50 - we correct all of these every morning for the last week or two.

 

https://www.femmefatale.ie/products/iluma-intense-lightening-serum-30ml

does the same thing.

 

These are the only discrepancies we have found so far, but the one that appeared this morning (my first example) we have just noticed, with makes me think this is happening randomly throughout the site. It has shattered our confidence in shopify as a platform, we love shopify until this started happening, how can we run a business when the prices are randomly changing? We need a solution to this as soon as possible.

 

many thanks, Linda Lyons, Proprietor

 


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Elle
Shopify Staff
Shopify Staff
1086 97 180

Hi, @lindalinnyloo 

Elle here! I just sent you an email so I can look into this for you right away. 

Looking forward to hearing back from you soon so we can get this resolved!

Talk soon!

Elle | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
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lindalinnyloo
Tourist
9 0 2

Do you mean a private message or an email? Thanks, need to get this sorted asap

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Elle
Shopify Staff
Shopify Staff
1086 97 180

Hi, @lindalinnyloo 

I sent you an email. 

Let me know if you have trouble tracking it down. It was sent to the email address you use to log into your store. 

Thanks!

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

lindalinnyloo
Tourist
9 0 2

Replied 🙂

RipaShoes
New Member
1 0 0

Hi Elle,

 

we have the same problem in our site, 

could you help us?

 

thank you

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Elle
Shopify Staff
Shopify Staff
1086 97 180

Hi, @RipaShoes 

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic.

Thanks!

Elle | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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