Dollypoppy is a snakeoil company

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I purchased an item from this site. It was a basic order, not a special order. Same thing customer A, B or C coukd order. It caused me to have a SEVERE allergic reaction. I contacted them with photographic proof, as asked & they told me, I was not entitled to a refund bc it's an item I use on my body there for it is personalized. I have 9 unopened pieces I wanted to return. This policy is absurd. This is the kind of business you want to support on your platform? Tricky, double crossing companies with insane return policies???