Domain Redemption

New Member
1 0 0


After not being able to renew the domain I purchased through Shopify, it is now in a redemption status. I have gone through all the links provided in ShopifyHelp and even reached out to Tucows Inc. directly but haven’t had any success. I’d appreciate any help that can be provided to resolve this matter. 

Thank you! 

Shopify Staff
Shopify Staff
546 60 90

Hi, @PrissApproved


Thanks for taking the time to look through the Help Docs for a resolution to this!  Domains that are in Redemption status will require assistance from our Financial Services department, therefore Shopify Support needs to be contacted directly in order to facilitate it. 


Feel free to reach out here for more immediate assistance with this. However I’m happy to work through it with you too, so I’m sending you an email to gather your account details. Please respond to it if that works best for you. 



Helen | Social Care @ Shopify
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