Domain Refund

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New Member
2 0 1

I have tried paying for my domain twice and both times it's been refunded. When I go link the domain it shows that it is still available.

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Shopify Staff
Shopify Staff
796 41 122

Hey, @Niki-LoveHappy!

Sorry to hear you're having some difficulties here. Did you see any error banners pop up to let you know why the purchase was not going through? If the purchase was going through initially, then being refunded, it sounds like the payment is not the issue. It might be a formatting issue with the information you've entered into the domain panel. Things like addresses and phone numbers must be entered a certain way for the purchase to be valid! Could you show me a screenshot of the error message you are seeing? Or was there any emails sent to you that informed you of the refund? Just for some extra context.

Speak soon!

Ava
Social Care | help.shopify.com

Ava | Social Care @ Shopify
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New Member
2 0 1

Hi. Third time was a charm. All sorted now, thank you.

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New Member
1 0 1

Thanks for the update and quick reply. I'll be sure to keep an eye on this thread.

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