Domain Renewal Payment

New Member
1 0 0

A few minutes ago I was supposed to be charged for my domain renewal but I was given an extension instead. I would like to pay with the same card information on file but I’m not sure how to do that because there isn’t a billing section available. Is there any way someone could assist me?

Shopify Staff
Shopify Staff
1667 173 480

This is an accepted solution.

Hey there, @Donnicamarie 


Bo here from Shopify Support! 


Thank you for reaching out regarding this. When it comes to domains not renewing it usually indicates that the transaction failed. As such, it looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!


All the Best,


Bo | Social Care @ Shopify 
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