I’m having a problem renewing my domain. I’ve had emails saying I need to renew otherwise I’ll lose my domain in 5 days, but when I check my domain management it says I’ve ticked the ‘auto-renew’ already. Can’t seem to figure out how to sort this out. Any thoughts on how to solve this would be much appreciated!!
Hi, @Thehoneycomb !
Thanks for reaching out about this.
I'd like to take a deeper look into the settings of your domain to see if any action is required on your part for the renewal process. Would you be able to send me your store URL/domain so I may take a deeper look for you?
I look forward to hearing from you.
Thanks for your response @Thehoneycomb !
I do apologize for the delay - I was away for a few days.
I'll be sending you an email shortly so I may access the backend of your website to check the status of your domain. Please keep an eye out.
Hi, @MadisonC33 !
Thanks for reaching out to us about this.
Can you confirm the exact error message you're seeing when trying to renew your domain? Can you also send me your domain so I may take a look at the status?
I look forward to your reply.
Thanks, @MadisonC33 !
I've take a look at your domain and it appears to have been renewed yesterday for another year. When I access your custom domain in a browser, your website appears as expected.
If you have any other issues, please let us know!