Domain Stopped Wokring Action Required

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New Member
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Hi, my site is live for about over a month now and today suddenly it stopped working it's not possible to access, whenever you're trying to enter site is says: We’re having trouble finding that site. Under my domains sections it says action required but there is nothing I can actually do... I purchased this domain straight from shopify not any other third party sites. It was all working fine until today. Anyone knows how to fix that? I've been trying to go and contact shopify but not possible.Untitled1.jpgUntitled2.jpg

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Shopify Staff
Shopify Staff
468 66 85

Hi, @zarke29,

Hank here from Shopify. 

Would it be possible to share your store URL? That way I can check the DNS settings that you have for your store, and ensure they are correct.

The action required message means that something is wrong with the DNS settings, or the SSL certificate. Depending on what way it is currently set up, depends on the resolution.

But once you share your store URL, I can check this for you and offer you some suggestions to try.

Is the same issue happening for you in if you try opening your website using incognito mode? If it does, then can you try clearing your cache?

As mentioned though, if you can share your store URL, I will happily assist you further with this.

All the best,

Hank

Hank | Social Care @ Shopify 
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New Member
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Hi Hank, just sorted now. E-mail wasn't verified and account went suspended, but thank you for fast reply!

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Shopify Staff
Shopify Staff
468 66 85

That is great to hear you have resolved this!

Do reach back out to us if you need anything, stay safe, and have an awesome day!

Hank | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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