I cancelled my store today and i'm trying to get my domain transferred out with the provided code that you guys emailed me, but it says that the authorization failed. How would you like me to proceed?
Solved! Go to the solution
I just closed my Shopify store without remembering I had my domain saved there. I need access back to my store but in order to get back into the admin I need to pay the monthly thing to go back into the admin. This is BS. On top of that, Shopify support is non-existent and the fact that I cant talk to a god damn human to get this VERY URGENT problem solved is also BS. In any case, I need to know how to fix this.
Ted here from Shopify, thanks for reaching out to us.
I'm sorry to hear that you've closed your store. When did you buy the domain? The Internet Corporation for Assigned Names and Numbers (ICANN) requires that there must be a waiting period of 60 days before you can transfer a domain to another registrar. More info can be found here if you would like to take a look. Our support are happy to assist with the transfer once this 60 day period has passed if your store is closed.
In regards to contacting our support, our live chat, email and Twitter support are available here 24/7, you would just need to click Support > Contact Support in the header. As you no longer have a store with Shopify, you can sign in as a guest instead as shown in this video. Our Facebook Support are available here too if you would prefer.
If there is anything else I can help you with, please let me know, I'm happy to help!
Thanks for getting back to me. I was just chatting with our Tech support who have advised that this is not an option with domain transfers. Could you show me where ICANN has stated this and I'll reach out to the team again on your behalf?
Thanks for that! I've just double checked and they've advised that this is not an option with Shopify as when a domain has been moved to our registrar, so the domain is locked for 60 days. It wouldn't be possible to unlock the domain even if it were moved back to the original registrar as it's locked, however, when this period has passed, our support would be happy to help you further with the transfer as you don't have access to the admin anymore.
You're welcome pop back to me here or our support as mentioned above are available 24/7 as well. If there is anything else I can help you with, please let me know, I'm happy to help!
This is an accepted solution.
If there are no pending invoices on the account, our support can add a trial to your admin so you can access the domain pannel. Would you like me to add a trial to the account today for you?