Domain Support

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New Member
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I cancelled my store today and i'm trying to get my domain transferred out with the provided code that you guys emailed me, but it says that the authorization failed. How would you like me to proceed?

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New Member
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Howdy ya'll.

I just closed my Shopify store without remembering I had my domain saved there. I need access back to my store but in order to get back into the admin I need to pay the monthly thing to go back into the admin. This is BS. On top of that, Shopify support is non-existent and the fact that I cant talk to a god damn human to get this VERY URGENT problem solved is also BS. In any case, I need to know how to fix this.

Thank you.

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New Member
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Nevermind. It seems they send you an email, without telling you, mind you, that you can transfer it out. Thank you Shopify support for being as unhelpful as you are stupid.

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Shopify Staff
Shopify Staff
969 80 107

Hi @Fyndoro,

Ted here from Shopify, thanks for reaching out to us. 

I'm sorry to hear that you've closed your store. When did you buy the domain? The Internet Corporation for Assigned Names and Numbers (ICANN) requires that there must be a waiting period of 60 days before you can transfer a domain to another registrar. More info can be found here if you would like to take a look. Our support are happy to assist with the transfer once this 60 day period has passed if your store is closed. 

In regards to contacting our support, our live chat, email and Twitter support are available here 24/7, you would just need to click Support > Contact Support in the header. As you no longer have a store with Shopify, you can sign in as a guest instead as shown in this video. Our Facebook Support are available here too if you would prefer. 

If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,

Ted | Social Care @ Shopify
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New Member
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As I am transferring said domain back to the original registrar, and as I have maintained ownership of it past 60 days, according to ICANN you can force allow it to be transferred back.

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Shopify Staff
Shopify Staff
969 80 107

Hi @Fyndoro,

Thanks for getting back to me. I was just chatting with our Tech support who have advised that this is not an option with domain transfers. Could you show me where ICANN has stated this and I'll reach out to the team again on your behalf? 

Many thanks, 

Ted | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
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New Member
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The link here is part of the FAQ page:
https://www.icann.org/resources/pages/name-holder-faqs-2017-10-10-en

Specifically Paragraph 3 on " Why can't I just..."
"There are certain situations that can prevent a domain name from being
transferred to a different registrar, such as a new registration. Your
registrar *may* deny a transfer request if the domain name is within 60
days of initial registration. Another situation is if the domain name is
subject to a 60-day Change of Registrant lock. You cannot transfer a domain
name to a different registrar within 60 days of making changes to the
registrant name, organization or email address (or the Administrative
Contact email address, if there is no registrant email address). At their
discretion, some registrars may provide an option for you to opt-out of
this 60-day lock period. However, this rule is in place for your protection
against unauthorized transfers and the registrar does not have to offer
this option. If your ultimate goal is to transfer the domain name, you may
want to consider completing the transfer process before changing your
contact information.

Registrars also have the option of denying a transfer request within 60
days from when you last transferred the domain name to a different
registrar. You may have the option to change web-hosting providers instead
of registrars to avoid the inter-registrar transfer process (and lock)
altogether. You may also update your domain name's nameservers or change
the hosting IP address assigned to your domain name. Check with your
registrar and/or hosting provider to see what options you have.
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Shopify Staff
Shopify Staff
969 80 107

Hi @Fyndoro,

Thanks for that! I've just double checked and they've advised that this is not an option with Shopify as when a domain has been moved to our registrar, so the domain is locked for 60 days. It wouldn't be possible to unlock the domain even if it were moved back to the original registrar as it's locked, however, when this period has passed, our support would be happy to help you further with the transfer as you don't have access to the admin anymore. 

You're welcome pop back to me here or our support as mentioned above are available 24/7 as well. If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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Would it be possible to be able to just manage my domain and not pay for a
Shopify account?
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Shopify Staff
Shopify Staff
969 80 107

This is an accepted solution.

Hi @Fyndoro,

If there are no pending invoices on the account, our support can add a trial to your admin so you can access the domain pannel. Would you like me to add a trial to the account today for you? 

Thanks,

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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