Domain Transfer

Bam1
New Member
1 0 0

Why is my domain not tranferring

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Bo
Shopify Staff
Shopify Staff
1697 180 499

Hey there, @Bam1 

 

Bo here from Shopify Support! 

 

As this is your first post in the Shopify Community I would like to welcome you! Welcome! I would recommend reading our guide on getting support from the Shopify Community here so you are best equipped when looking for support through these forum boards. I do, however, need some context for you so that I can help, this post is very vague. Could you please confirm the following: 

 

- What is the domain in question?

- When and where was this domain purchased? i.e. was it bought from Shopify or a third party? You need to wait 60 days after purchasing a domain before you can transfer it. 

- Are you trying to transfer your domain to or from Shopify, or are you transferring it between Shopiify stores? We have guides on all three of these:

Transfer your domain to another Shopify store 

Transfer your domain to Shopify 

Transfer your domain away from Shopify 

- What error message are you receiving? What is it that you see when you try to transfer your domain? A screenshot of this error would be much appreciated.

 

I look forward to hearing from you,

Bo

 

 

 

Bo | Social Care @ Shopify 
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