Domain help

Raniaxrahmani
New Member
3 0 0

My domain expired yesterday need it up and working asap

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satsinghrana
Shopify Partner
149 13 26

Hey there,

You need to contact your domain provider and pay the yearly fee thats it. It will be renew in no time.

If helpful then please Like and Accept Solution
Hire for Custom Shopify Solutions, Apps development or Any kind of Web development work.
Contact : satsinghrana1@gmail.com
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Oliver
Shopify Staff
Shopify Staff
411 45 75

Hi, @Raniaxrahmani !

We'll definitely want to get that up and running as quickly as possible. If a domain name that you purchased from Shopify has expired, but is still within the 40 day Grace Period it can be manually renewed by our team internally. This time can vary based on the type of domain, as well. If this is the case, please feel free to reach out to our live support team directly from the Shopify Help Center.

If the domain was purchased, and hosted by a third-party, please reach out to them directly as they'll be able to help you with domain renewal.

Warm regards! 

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Raniaxrahmani
New Member
3 0 0
I believe I purchase it from Shopify how can I go around the grace period?
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Oliver
Shopify Staff
Shopify Staff
411 45 75

Hi, @Raniaxrahmani !

After the domain has expired, the process needs to be manually handled within the 40 day grace period by our support team. Please reach out to us directly by opening a ticket with our Support team here.

Warm regards!

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Raniaxrahmani
New Member
3 0 0

How can I reach out to the team directly the link you sent me is showing me multiple things. 

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Oliver
Shopify Staff
Shopify Staff
411 45 75

Hi, @Raniaxrahmani !

You should be able click Log in and enter the issue that you're having to initiate a support request.

Warm regards.

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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