Domain not working

yvessaintlondon
New Member
1 0 0

Anybody know why my website my all of a sudden not be working?

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Oliver
Shopify Staff
Shopify Staff
360 37 66

Hi, @yvessaintlondon !

 

Thanks for reaching out to us about this. It could really be a number of things so first I'll get you to click Online Store > Domains and see what the current status of the domain looks like. Does the domain say Connected, Not Connected, or Action Required?

 

If it say's Not Connected, you'll want to make sure your DNS settings are pointed to ShopifyIf you've purchased your domain through a third party, then you need to edit the following DNS settings:

  • Your A record should point to Shopify's IP address, which is 23.227.38.65
  • Your www CNAME record should point to shops.myshopify.com

If the domain says Action Required, click on it and follow the instruction provided in the admin. Often times it's related to email verification. You may see a yellow banner that allows you to resend the verification email. If this is what you see, go ahead and resend the email, and follow the prompts found in said email.

 

If you have more information, error message or specifications on the issues you're seeing, feel free to pass it along here and we can continue to troubleshoot together!

 

Oliver | Social Care @ Shopify 
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moh07
New Member
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Hi

I tried to connect my domain its not working. I purchased it through shopify. I have verified it, it says its connected and I also changed the IP to A record and CNAME record but its still not working. Please help.

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Oliver
Shopify Staff
Shopify Staff
360 37 66

Hi, @moh07 !

Are you still having trouble with this? If so, I'd be happy to help. I'll just need the domain name in question so I can run a DIG and see what all of the domain settings look like. From there, we can take a look at what steps might be best to take next!

All the best!

Oliver | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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