Domain paid, but not working

Solved
Highlighted
New Member
2 0 0

About a week ago I purchased domain (fitnesspull.com) from Shopify Domains section. Everything went smooth, the money was sent, it appears under billing, I got the confirmation email etc. But once I went to Shopify Domains section to make the new domain as my primary, it showed that there has been an unknown error and the new domain isn't even showing up there.

 

DOMAINS.pngbilling.pngpaypal.png

Of course I immediately got into live chat with Shopify support, the agent didn't know how to help me so he opened support ticket (16696435). It's been about a week now and no progress has made.

 

How do I get my domain to work?

 

P.S. I already tried  to Connect existing domain & Transfer domain, all it shows is "A store with that domain name already exists OR This domain is currently managed by a different shop".

 

0 Likes
Highlighted
Shopify Staff
Shopify Staff
845 54 138

This is an accepted solution.

Hey!

 

This is Dallas from Shopify's Social Care Team.

 

I do see what you mean about the domain not working properly. For this, it will be more beneficial if I can go into the back end of your account and take a closer look for you.

 

What I'm going to do is send an email to the account associated with this forum's account. If you could follow the instructions on that email in order for me to verify your account that would be very helpful! I look forward to speaking with you further.

 

Dallas | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
2 0 0

Hi Dallas,

Thanks for the quick response, I have sent you an email.

0 Likes
Highlighted
Shopify Staff
Shopify Staff
845 54 138

Thank you so much! 

 

I've looked over the situation and I've sent you an email response with the result. 

Dallas | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
New Member
1 0 0

Hello Dallas, 

 

I'm having the same issue. Could you please assist me as well?

0 Likes
Highlighted
Shopify Staff
Shopify Staff
845 54 138

I'd love to see what I can do to help you. Are you able to share a screenshot for me? 

Dallas | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes