Domain renewal

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New Member
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Im trying to renew my domain , i received an email saying it’s 3 days past due but when i log in it says in process. What can i do to get my domain back up and running? 

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Shopify Staff
Shopify Staff
1426 87 315

Hey, @MadisonC33!

Are you trying to renew the domain manually, or is the domain setup to auto-renew? You can check if it is set up for auto-renew by going to Online Store/Domains then click on your primary domain. If it is set up for auto-renew, or if you have manually charged the renewal then you'll want to check for an invoice in Settings/Billing. If you are not seeing an invoice for the domain then the domain has not successfully renewed and will require that I verify the store to help get this resolved. 

Let me know!

Peter | Social Care @ Shopify
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New Member
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It’s set on auto renew , I’ve recently updated my payment info a couple of
days ago but i still Don’t see an invoice
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Shopify Staff
Shopify Staff
1426 87 315

@MadisonC33 

Thanks for letting me know. In this case, I will need to verify the store so I can get your domain reviewed. I have gone ahead and sent you an email that will require that you reply to the email with the requested information. Once I have seen your reply I can begin looking into the store. 

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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