Domain transfer HELP

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Tourist
5 0 0

Hi there,

I did a store while back on shopify which ive closed it down for few months, i'm rebuilding a new shopify store with the same URL, ive tried adding my url to my new store but it shows me a error 

A store with that domain name already exists

is theres a way i can sort this out i need the url on my new store i'm building.

 

Helal

Clocks & Rocks

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Shopify Staff
Shopify Staff
960 80 105

Hi @Clocksnrocks,

Ted here from Shopify, thanks for reaching out to us!

If you no longer have access to the old account but the domain is still attached, our staff will need to help you further. I've just sent an email to you privately to help authenticate the account if you could reply back to me there?

How are you finding Shopify so far? Have you created a business plan to help outline some goals for the new store?

Many thanks,

Ted | Social Care @ Shopify
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