Domain transfer after trial period has ended

Solved
elliptica
New Member
1 0 0

Hi, Ive read through other threads on this, transferring a domain after the free trial has ended, can the trial period be extended so that we can successfully transfer the domain to our web host after the 60 day period has ended? feel free to email me through the email attached to this account

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Miles
Shopify Staff
Shopify Staff
477 68 118

This is an accepted solution.

Hi, @elliptica!

I'm Miles from the Social Care team at Shopify.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

Miles | Social Care @ Shopify 
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SMILESupplement
New Member
1 0 0

I am experiencing the exact same issue and do not feel there is adaquete support out there other than these forum pages experiecing the same issue.

 

How can I get my domain transferred back to my original host? I moved it over for the trial period which has since ended and now I need to gain access.

 

I clicked on the link provided but it doesn't clearly show how to raise a support ticket/request?

 

Any help would be greatly appreciated

 

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