Domain transfer in progress - store not available for customers

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Hello,

I started the transfer progress of my domain from bluhost to shopify on August 1st and my store has been unavailable to customers ever since. I have actioned all verification emails and accepted the transfer on the bluehost end. When reading the articles in the Help Center it mentioned that the there would be no issues for customers during this process, can you please let me know how or when my store will be available again?

Right now when you go to my site is says the server is unavailable.

Any help would be great 

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Shopify Staff
Shopify Staff
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This is an accepted solution.

Hi, @redsockbluesock. Welcome to the Community. 

 

You’re correct! Your custom domain from your customer’s perspective should not be affected during the transfer process, so I’m here to help!

 

Could you please let me know what the notification message is next to the domain when you go to ‘Online Store > Domains’ from within your Shopify admin. Does it say 'Connected'‘Transfer in progress’, or ‘Setup in progress’?

 

Secondly, please check the DNS settings to be sure the A Record and CNAME are there and correct. To do this, from the Domains page click on Manage, then DNS Settings at the top of the page. It looks like this:

 

20-08-hpbib-orehu

 

Within this section, please confirm you have the following settings present with the values as seen below. If either of them are missing, please add it by clicking on the Add Custom Record button on the top right hand side. 

20-08-zwage-ufcvl

 

Let me know what you find, and if you needed to make any changes. I’m here to make sure it gets resolved.

Helen | Social Care @ Shopify
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Thank you so much for the help. I had to add the CNAME record in the DNS settings. All seems to be good now!!

 

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