Domain was refunded after purchase (?)

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Hello, I purchased a domain via Shopify yesterday, received the email receipt, including the one for Tucows, Inc. Yet, when I went to connect it, it came up with an error. I checked my credit card and Shopify Billing settings and they stated the transaction was refunded. If I go to re-purchase, it now says the domain is not available. Any idea why? I really needed that domain.

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Shopify Staff
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This is an accepted solution.

Hey, @HausSuite!

Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.

That does seem strange. I can definitely take a closer look into this for you and see what happened. In order to do so, I will just need to verify your account. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will get that done for you.

Speak soon! 

 

 

Lulu | Social Care @ Shopify
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