Domain

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New Member
3 0 0

Hello, 

I transferred my domain name from Wix and is now expiring. Do I renew with Wix because I thought when you transferred it was now handled by shopify?

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Shopify Staff
Shopify Staff
485 31 80

Hello, @Customblingbyrh!

Karlie here from the Shopify Guru Team! If you've transferred over your domain from Wix to Shopify, then you should be able to renew your domain from within your Shopify Admin. You're going to want to follow these instructions:

  • Log into your Shopify Admin> Online Store
  • Domains > Click on 'Manage' beside your custom domain URL
  • Scroll down to 'Auto-Renew' 
  • Check off the box for 'Auto-Renew' to renew that domain every year

You can also use our step by step guide, here, to help you with renewing your domain or disabling auto-renew in the future. 

 

I hope this has answered your question. If not, or if you have any further questions please let me know. I will be happy to help!

 

*Karlie* | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
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It just says connected it does not manage by this domain

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Shopify Staff
Shopify Staff
485 31 80

Hello, again!

Karlie here! Did you transfer your domain by following this guide? Or did you simply point your domain to your Shopify store. If you've pointed your domain then that means that your custom domain URL isn't hosted by Shopify. Pointing your domain would mean that you went into your old domain provider admin and you changed the DNS settings to be pointed at your Shopify store, pointing your domain looks like this. How long ago did you make those changes? If you could send me any additional details you might have - then that would be helpful!

 

Thank you!

*Karlie* | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Pathfinder
157 3 17

We created a guide on how to transfer domain to Shopify, you can read it here. Please make sure you followed all the step in the article. Hope it helps!

I'm Jason Dao, Manager of Research & Development Department at Avada Ecommerce.
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New Member
3 0 0
On June 24th when I signed up for Shopify I paid and transferred my domain
name and also brought a new domain name but I am still getting emails from
wix that it is about to expire. Is there an actual person I can speak to
about this?
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